Raswood

At Raswood, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, please read our Refund & Returns Policy below.

Returns

We accept return requests within 7 days of product delivery.

To be eligible for a return:

  • The item must be unused and in the same condition as received.
  • The item must be returned in its original packaging with all accessories, labels, and tags (if applicable).
  • A valid proof of purchase or order confirmation is required.
  • Products damaged due to misuse, improper handling, accidental damage, or normal wear and tear are not eligible for return.

Non-Returnable Items

The following items are not eligible for return:

  • Customized or personalized furniture
  • Made-to-order or handcrafted products manufactured specifically for the customer
  • Products damaged after delivery due to customer handling or improper use
  • Clearance, sale, or discounted items (unless received damaged or defective)

Refunds

Once we receive and inspect the returned product, we will notify you about the approval or rejection of your refund.

If your refund is approved:

  • The refund will be processed within 5–7 business days.
  • The refund amount will be credited to your original payment method or through another mutually agreed payment method.

Exchange Policy

We offer replacements or exchanges only in the following cases:

  • The product was damaged during transit.
  • You received the wrong product.
  • The product has a verified manufacturing defect.

Exchange requests must be made within 48 hours of delivery, along with clear photos or videos of the product.

Return Shipping

Customers may be responsible for return shipping charges unless the return is due to:

  • A damaged product
  • An incorrect product delivered
  • A manufacturing defect

Original shipping charges paid during purchase are non-refundable.

Order Cancellation

Orders can be cancelled only before dispatch. Once the order has been shipped, it cannot be cancelled.

Contact Us

If you have any questions regarding returns, refunds, or exchanges, please contact us:

πŸ“ž Phone: +
πŸ“§ Email:

Raswood

Thank you for choosing Raswood. We appreciate your trust and look forward to serving you with quality furniture and excellent customer service.